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Online check‑in that happens before the keys

Guests confirm their details, upload their ID, accept your house terms and pay the eco contribution from their own phone before they travel. You stop chasing passports at the door.

Start freeOpen the demo check-in
The Arrivo check-in page on a phone in the Limestone theme, asking for nationality, passport, arrival time and ID photo.

What your guest does

It takes a couple of minutes on a phone. No app and no account: the link in their email is the key to their own page.

  1. Check-in form with nationality, passport number, arrival time, an uploaded ID photo and the house terms accepted.

    1Their details

    Nationality, ID document and number, expected arrival time, a photo of the ID if you ask for one, and your house terms.

  2. Payment step showing 2 adults for 3 nights at €1.50, a total of €9.00 and a Pay button.

    2The eco contribution

    Calculated from the adults and nights on the booking and paid by card, Apple Pay or Google Pay. Children are not charged.

  3. Arrival guide showing the front door code 4819, the Wi-Fi network, check-in and check-out times and a local tip.

    3The arrival guide

    The door code, Wi-Fi, check-in and check-out times, directions and your local tips, on one page they can come back to.

What you decide

Sensible defaults out of the box. Change them once in settings and every booking follows.

When the email goes out
Two days before arrival by default. Change it for your whole account, or send a link by hand at any time.
When check-in opens
From 48 hours before the arrival day. If a guest asks to check in earlier, switch on early check-in for that booking.
Whether you need an ID photo
On by default. Photos are stored privately and only signed-in members of your team can open them.
Your house terms
Paste them once. Guests tick to accept, and the time they accepted is saved on the booking.
A processing fee
Optionally add a percentage and a fixed amount to cover card fees. Guests see it as its own line.
Waiving the contribution
If a guest has already paid it, waive it on that booking and they go straight to the guide.

See who has checked in at a glance

Your dashboard lists today’s arrivals and the week ahead, with each guest’s check-in and payment status. Open a booking to see their details, their ID photo and the link to send again.

Upcoming arrivals

Next 30 days

  • Sofia Marino

    Strait Street Loft, 14–17 Aug

    Checked in

  • Jovan Petrović

    Sliema Seafront 2B, 22–29 Aug

    Awaiting payment

  • Giulia Conti

    Għarb Farmhouse, 3–6 Sep

    Link sent

  • Tom Ellis

    Strait Street Loft, 8–12 Sep

    Link goes out 6 Sep

Example dashboard list of upcoming arrivals with statuses: checked in, awaiting payment, link sent, and link scheduled.

Where the bookings come from

Connect Tokeet, push bookings through the API, or type them in. Using another PMS? We switch it on for your account when you ask.

All booking sources

Have your next guest check in online

Add a property, connect your booking source or type in a booking, and Arrivo sends the check-in link, collects the eco contribution and switches on the TV. Free forever for one property, no card required.

Start freeBook a meeting